Returns & Refund Policy
We take pride in providing fresh, high-quality bird food for your flock 🐦
Because our products are consumable and sealed for safety, all sales are final.
If Something Isn’t Right
If your order arrives damaged or you receive the wrong item, we’ll make it right. Please email us within 7 days of delivery at support@flocksentials.org.
To help us quickly resolve the issue, include:
- Your order number
- Photos of the shipping box and label
- Photos of the product packaging (front and back)
- A short description of what happened
Once we review everything, we may offer a replacement or a refund, depending on the situation. Requests may be declined if they’re submitted after the 7-day window, missing details, or if the damage appears to have occurred after delivery.
Small cosmetic wear to the outer shipping box that doesn’t affect the sealed product inside isn’t considered damage.
Need Help With Feeding?
If your bird is unsure about a new food, that’s totally normal! While we can’t offer returns for preference, we’re happy to help with:
- Transition tips
- Mixing suggestions
- Feeding ideas
Just reach out to us at support@flocksentials.org, and we’ll gladly assist.
Storage Tips
For the best quality:
- Store in a cool, dry place
- Reseal the bag after each use
- Best usednwithin 6 months of opening
If you have any questions, feel free to reach out anytime at support@flocksentials.org — we’re here to help!